Refund and Return Policy
1. Scope
This Policy explains how refunds, cancellations, and returns are handled for transactions processed through Arkus. Sellers may also have their own return rules, provided they are clearly disclosed to buyers and comply with applicable law.
2. Who can initiate a refund
- Sellers can initiate refunds through the Arkus dashboard (recommended).
- Buyers should first contact the seller’s support channel provided at checkout or in the receipt.
- In some cases, buyers may open a dispute with their payment provider (e.g., card issuer). Those cases are governed by network/bank rules.
3. Refund methods
Refunds are usually sent back to the original payment method. Partial refunds may be supported depending on the payment method and seller settings.
4. Processing timelines
Arkus processes refund instructions as quickly as possible, but the time to reflect the credit depends on the issuer/bank and payment method. Some refunds can take multiple business days.
5. Cancellations
If an order is canceled before fulfillment starts, the seller should refund promptly. If fulfillment has started, the seller may apply disclosed cancellation terms (subject to law), including non-refundable fees where permitted.
6. Returns (where applicable)
If physical goods are involved, the buyer may be required to return the item in the condition described in the seller’s policy. Return shipping responsibility depends on the seller’s terms and consumer protection rules.
7. Fees and deductions
In certain cases, processing fees may be non-refundable where permitted by law or network rules, or may be deducted from the refund amount, depending on the plan and payment method.
8. Abuse prevention
Arkus may restrict accounts or apply holds where we detect abuse patterns (excessive refunds, repeated disputes, fraud signals).
9. Support
For help, contact: support@arkus.com